Blog
October 25, 2016

Sonesta St. Maarten Resorts Offers Custom Monscierge Connect Technology To Enhance Guest Experience And Increase Staff Engagement

ST. MAARTEN (October 13, 2016) - The limitless all-inclusive Sonesta Resorts St. Maarten has partnered with global hospitality technology provider Monscierge to provide a full range of products, including Mobile, CMS, Lobby and Staff. This technology suite conveniently provides local and resort information to guests’ mobile devices and lobby touchscreens, as well as seamless mobile communication among staff members and guests, and tracking and reporting analytics.

Monscierge developed a custom integration specifically for Sonesta St. Maarten Resorts that lets guests check and verify any request made in the app throughout their stay. Guests at any of the three limitless all-inclusive properties including the family-friendly Sonesta Maho Beach Resort & Casino, the adults-only Sonesta Great Bay Beach Resort, Casino & Spa and the luxury adults-only Sonesta Ocean Point Resort, will have access to this new technology at their fingertips.

Because the resorts offers a multitude of dining options, entertainment, activities and events, it was a challenge to keep all guests informed of all their options. Central and real-time management of content keeps information consistent across multiple channels and ensures the guest always has access to the latest information, both on property and while exploring the island. The new resort app will greatly help guests make the most out of their vacation.

“Based on a thorough analysis of functionality requirements and integration options with our property management system, Monscierge showed the best fit for our needs allowing the latest functionality to be continuously added to the product,” says Huub Lambooy, Director of Technology, The Maho Group.

“Access to real-time information benefits everyone from resort team members to guests,“ says Eliska Hesova, Director of Business Development, Sonesta Resorts St. Maarten. “It allows us to quickly reference information from various departments, assisting guests quickly and accurately, and further strengthens the flow of information and overall product knowledge amongst our teams.”

The app is also a great resource for travel professionals, home-based travel agents, etc. and a helpful tool for the Sonesta St. Maarten Resorts sales team to provide additional information about the resorts.

Positive guest engagement is paramount for Sonesta St, Maarten and encourages guests to engage the team for information about our destination or to make any requests. The flexibility of the resort app is that it also allows guests the independence to access information, communicate with the team and resolve issues from their own device.

Moving away from paper collateral to a digital format is just another part of Sonesta St. Maarten Resorts’ global development plan and commitment to an eco-sustainable ethos, while providing the convenience and certainty of reliable up-to-the-minute information.

Sonesta Resorts St. Maarten is raising the bar on hospitality with this newly instated technology while catering to the tastes of its diverse clientele offering award-winning service in a spectacular Caribbean setting.

Sonesta Ocean Point Resort is the premier five-star, all-suite property bringing a new brand of style, luxury and outstanding service to St. Maarten. Ultra-luxurious yet sustainable, the 129-room adults-only resort is set in the most spectacular location on the southernmost point of the island, adjacent to Sonesta Maho Beach Resort & Casino. After a multi-million dollar renovation to the former Ocean Terrace building, the resort blends contemporary design with a Caribbean vibe in the public spaces to each of the spacious accommodations ranging from the signature Swim Out Suites, Junior Suite to the Luxury Penthouse. Exclusive to Sonesta Ocean Point guests, the resort features three pools including The Edge infinity pool with private beach on the cliff, Swim Out pool connected to its namesake suites, and The Point Pool; three bars and lounges including the Sunset Lounge & Bar, Azul Rooftop Bar for private functions; Martin’s contemporary lobby café and bar; the Mediterranean-influenced Azul restaurant; Serenity Point, a dedicated open air wellness area and other resort amenities such as 24-hour room service, gazebos and private cabanas.

About Sonesta Great Bay Beach Resort, Casino & Spa The 257-room Sonesta Great Bay Beach Resort, Casino & Spa has reinvented itself as St. Maarten’s premier, adults-only, limitless all-inclusive resort, following sweeping renovations that have just been completed. Delivering a new level of sophistication and style, the elegant destination hotel is situated on a mile-long white-sand beach overlooking Great Bay and the sparkling sea. With endless amenities and personalized service, the limitless all-inclusive resort is ideal for couples and guests looking to unwind at three swimming pools, four restaurants and bars with an array of dining options and tropical libations, a spa and the Golden Casino for the ultimate vacation experience complemented by stellar service. Additional privileges include champagne check-in, premier liquors, stocked mini bars, beach and room service, afternoon tea, evening turndown service and a host of other extras.

About Sonesta Maho Beach Resort & Casino With its limitless all-inclusive meals, drinks, Kids Club and scheduled activities program, the 395-room Sonesta Maho Beach Resort & Casino is a destination within a destination, offering exhilarating fun with the island’s most exciting nightlife, a variety of accommodations and first-rate amenities for singles, couples and families. The 10-acre beachfront property is conveniently located on the St. Maarten’s southwest shore just minutes from the airport and features a large signature pool area with swim-up pool bar, cascading waterfalls, Aqua Park and kids pool, oceanfront wedding gazebo, five restaurants and bars, fitness center, four tennis courts, and more than 24,000 square feet of renovated meeting space. Enjoy other amenities including Maho Serenity Spa and the destination’s largest gaming emporium Casino Royale as well as tours and excursions available for an additional fee.

 

SONESTA ST. MAARTEN RESORTS

sonesta.com/stmaarten

Information provided by Erika Vives, AMPR

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